Delivery of Wigs

Delivery of wigs and hair products from WigEssence

to customers within Australia is  by Australia Post, Express Post Delivery.

Where Express Post is not available, it will be delivered by the next available postal service.  We begin processing your order within one normal business/working day. Most orders are delivered in seven-10 working days (this does not include weekends or holidays).

If an item you ordered is on back order or out of stock, we will inform you of the current status.   The package will not state the contents or the name of  WigEssense.

Some products may not be available for immediate shipment and may not be able to be guaranteed the delivery time requested.

Orders outside of Australia will be handled by an international registered post. Current customs laws in many countries require the product contents to be listed and with the package subject to inspection. Allow seven -10 business days for delivery.


Cost of delivery and handling

Inside Australia – Express Post.
Up to 500g-$15.00
Up to 3Kg – to be quoted.

International destinations to be quoted.

Tracking orders
Orders will be tracked by Australia Post. Limited tracking details on-line- www.auspost.com.au

Payment.
Australian residents can make payments by:-
Visa
MasterCard
American Express

International orders can be paid by:-
Visa
MasterCard

Returns Policy
We take every care to ensure our wigs and products leave us in perfect condition. We do not refund on products if you have simply changed your mind or no longer have use for it.

We will only accept returns and exchanges for items under the following conditions.

We must be informed by email of your intention to return/exchange the product within 48 hours of you taking delivery:

  • The Return/Exchange product must reach us within seven days of you  taking delivery
  • A Return/Exchange Request form must be filled out, including the reason and returned with the product. We will not accept any product returned without prior notice
  • All returned products must not been worn, brushed, combed, stretched, cut, damaged or changed in anyway and be in original condition
  • All products must be returned in the original packaging, with all price tags, netting, instructions and labels
  • All products must not have any odours, such as cigarette smoke, hair spray, perfume or styling products
  • All products must be free of stains, marks or loose hairs
  • The cost of return delivery to WigEssence is at the buyer’s expense and must be pre-paid by the buyer
  • Shipping is non-refundable
  • An incorrect or defective   product will only be exchanged for the correct or identical product originally ordered (unless we approve otherwise) and no refunds or credits will be issued
  • Wig care products such as shampoos, accessories such as wig stands, wholesale and sale items are non-returnable.

You may cancel an order before the product is dispatched but if it is cancelled after dispatch, you must meet the return/delivery costs.

You will be charged delivery/return costs if products are undeliverable due to incomplete or incorrect delivery information submitted to us.

WigEssence reserves the right to charge a 15percent repackaging fee if the box or package is missing or damaged in any way.

These conditions are strictly enforced and any product not meeting the above conditions may be refused and returned to the customer at the customers’ expense

By placing an order with us, you are agreeing to the above policies. We reserve the right to limit excessive returns. This Return/ Exchange Policy can be changed at any time.

Download the Return/Exchange Request Form

Colour and Product disclaimer
Every effort is taken to show colours as close as possible to the true colours but image processing and the varying quality of computer monitors and monitors can make the product appear different to the actual colour.

In addition, the Colour Charts are a GUIDE ONLY and the colours shown online may vary from the actual colours. Not all colours displayed may always be available.

Most wigs and hairpieces have styling flexibility. Those shown on our website have been styled and positioned in a certain way for the photograph and may look different on you.  A new wig or hairpiece may require further styling and trimming by you to achieve the look you want.

Terms and Conditions of Sale and Policies

  1. Ordering

When ordering online you provide us with your name, address, email address, telephone number and credit card information, which allow us to process the transaction. After your order has been placed, you will receive an email confirming the purchase and delivery address. If no confirmation email is received by you, there may be a problem with your email address, or verifying the transaction.

  1. The Contract.

The processing of your payment and acknowledgment of the order does not constitute legal acceptance of your order. A contract between us is constituted when the goods reach the point of delivery to you.

  1. Pricing and Availability

At times, and despite our best efforts, an error may occur and goods may be either incorrectly priced or described. In which case, we will not be obliged to supply the item at the incorrect price or in accordance with the incorrect description. We reserve the right to correct any errors. We will either cancel your order and refund the price or inquire whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you, or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.

Not all goods are always available and while we try to keep as many items in stock, due to unforeseen circumstances we may run out of stock.

We reserve the right to update prices.

All goods are subject to availability. Where goods are out of stock or no longer available to us, we will refund you the price paid for those goods, or at our discretion, create a credit to you for that amount.

       4. Delivery

Any dates for delivery of the goods specified by Wig Essence are an estimate only. If no date is specified for delivery of the goods, delivery shall be within a reasonable time.

Subject to the other provisions of these Terms and Conditions, Wig Essence shall not be liable for any loss, direct or consequential, arising out of any delay in the delivery (directly or indirectly)  of the goods.

          5.Privacy

Wig Essence respects your privacy and the right to have your privacy protected and secure. It is important to us. We do not share your information with other companies or advertisers. At times we may notify you of a special offer or promotion and you may become part of our Newsletter email service. If you do not wish to receive such notices, simply notify us of your request.

Any financial information is used to charge the user for products and services. If you provide your name, address, email address, telephone number and credit card information, we use this information to process your order.
Reputable third-party banking and distribution institutions handle credit card transactions and fulfil orders. Our online order system uses industry-standard internet encrypted security

          6.Copyright

Content of the Wig Essence  website is the copyright of Wig Essence  , or is used by us with permission from certain suppliers and sources. If you wish to use any image or text, or wish to link to our site, please contact us.

Please contact Wig Essence  –  sales@wigessence.com.au

 

 

 

 

 

 

 

WigEssence 2015

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